Shipping Policy

Shipping Information

Shipping Fees & Delivery Time

Processing Time for In-Stock Items

After receiving your order, we conduct strict quality inspections to ensure every product meets high standards. This includes checking the materials, functionality, and overall craftsmanship.

Processing usually takes 2-7 business days, depending on the complexity, function, and design of the product. Larger orders may require additional time.

Please note that processing time may also be affected by stock availability, seasonal demand, and public holidays. Thank you for your patience.

Shipping time is calculated from the date of shipment, not the order date. Delivery may take longer due to customs clearance, incorrect addresses, or other unforeseen factors.

Processing Time for Pre-Order Items

Pre-order items require 5-15 days for preparation before shipment.

• If your order contains a single pre-order item, it will be shipped on the date specified in the product description.
• If your order contains multiple pre-order items, the shipment will follow the latest pre-order date among the items.

Taxes & Duties

• Orders shipped to most U.S. cities may be subject to sales tax at checkout.
• Orders shipped to other countries are tax-free on our website.
• All shipments are delivery duty unpaid. Any customs or import duties incurred upon arrival are the responsibility of the customer. If a customer refuses delivery due to customs or duties, return shipping and handling fees will be the customer’s responsibility.
• According to customs regulations, we cannot declare items as gifts or understate their value.

Shipping Status & Tracking

Once your order has shipped, you will receive an email containing a tracking number. Any backordered or canceled items will be notified in a separate email.

You can also log in to My Account, click Orders, and check your order status and tracking information.

• Orders may be shipped in multiple packages, with in-stock items shipped first.